Any airline concerned may however provide refreshments etc. Sandals Resorts do not accommodate single customers. We do not accept any responsibility if you cannot travel because you have not complied with the passport, visa, and immigration requirements and/or you fail to comply with all applicable health requirements. I am very, very disappointed in Sandals. That’s why in addition to our Book With Confidence policies which allows you to get 100% cash refund if you cancel before 31 days or longer prior to departure and, for a limited time, we’re also giving you the flexibility to cancel your trip up to the day of departure and … When you submit your booking, we will confirm the booking as soon as possible and at least within 24 hours of receiving your request for a booking. But its refund policy, which you agreed to when you booked your vacation, is clear. The full balance shall be due 71 days prior to departure. ABTA and ABTA members help holidaymakers to get the most from their travel and assists them when things do not go according to plan. All flights are non-smoking. Free room cancellations for reservations cancelled 31 days or more prior to check-in date (with the exception of the Over-The-Water Suites). UCHL are unable to guarantee that Sandals rewards will be credited to your account, and will not accept liability for any discrepancies. Beaches Resorts & Grand Pineapple Resorts: Any accommodation we arrange for you must only be used by those people named on the final version of your booking confirmation. Some parts of the world are occasionally affected by hurricanes, tropical cyclones and unusual levels of rainfall particularly during June – November. If you have already booked, we will let you know about any changes as soon as we can. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland. It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure. Guests travelling between 11th-25th March 2023 are required to pay a deposit of £308 (€350) and full payment is due, and non-refundable, by 8th January 2023. When you travel by air, your journey may be subject to certain international conventions such as the Warsaw Convention, Montreal Convention or Athens Convention. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. 9.1 Sandals Loyalty & Travel reservation Revisions made 30 - 15 days prior to arrival which include but not limited to changing dates, reducing nights, reducing number of rooms and downgrading room category/ies will attract a penalty fee of $200 per person. We will confirm to you the amount of the cancellation charge when you contact us. If you cancel your package booking you will lose your deposit, may incur further penalties in relation to the accommodation, which may depend on how close to departure you cancel, and the air cost paid when booking. Full details can be obtained from the ABTA website (www.abta.com). Guests travelling between 19th-25th February 2022 are required to pay a deposit of £308 (€350) and full payment is due, and non-refundable, by 19th December 2021. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and such other standard as may be required by law and we do not have any greater or different liability to you. We will do our best to rectify any mistake notified to us outside these time limits but you (the lead name) must meet any costs involved in doing so. Best of all, it's on us, purchased on your behalf and part of your Sandals reservation. Payments must be authorised by the cardholder named in the holiday booking. If you are acting as a business, you agree to submit to the exclusive jurisdiction of the English courts. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer (you) in respect of costs. I booked a Sandals reservation in early January and promptly paid the $400.00 deposit. Please note we will not reimburse any call charges to our helpdesk service which have been made from a mobile telephone. We will not be liable for any refund, or compensation or any costs or expenses you incur. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. The Guest's Tour Operator and/or Travel Agent is required to provide a copy of the Notice (in Paragraphs 24, 28 and 29) to the Guest. If you don’t, we reserve the right to treat your booking as cancelled. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline or cancel the booking. We will provide you with the services listed on the ATOL Certificate, or a suitable alternative. Vaccination and other health requirements/recommendations are subject to change at any time for any destination. Guests travelling between 21st-31st December 2023 are required to pay a non-refundable deposit of £615 (€700) by 1st May 2023 and full payment is due, and non-refundable, by 1st September 2023. a change in accommodation to that of a lower category or in a different area from the initial accommodation booked; or, a change in the time of your departure or return flight by more than 12 hours; or. Please note that whilst we try hard to meet the needs of every individual, Grand Pineapple Beach Negril, Sandals Regency La Toc Golf Resort & Spa, Sandals La Source Grenada Resort & Spa and Sandals Ochi Beach Resort are not equipped to cater for the physically challenged and therefore we do not recommend them to customers who require special assistance. If your actions or those of a member of your party cause damage to the accommodation in which you’re staying, or cause delay or diversion to any flight or other means of transportation, you agree to hold harmless and fully indemnify (i.e. If we are unable to provide the services listed (or a suitable alternative through an alternative ATOL holder or otherwise) for reasons of insolvency, the trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. Given the increase in pre-flight security screening the check-in time for all transatlantic flights is 3 hours prior to departure. Where this situation occurs, it is not classified as a major change. All other details, such as seat bookings, are your responsibility to organise with the airline. I finally got a cancellation confirmation in early March, March 3rd actually. This restriction also applies to passengers travelling with a EU carrier who are operating a codeshare flight with a Non EU carrier and the flight departs from a Non EU Airport. If we tell you about any of these major changes after we have confirmed your holiday booking, you may either: You must let us know your choice within 3 days of receiving our communication. Specific instructions relating to departure and travel arrangements will be sent with your air or other travel tickets approximately 2 weeks before departure. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. Information on aircraft type, flight routings and timings of designated flights provided at time of booking is subject to change. Although we make reasonable efforts to update this information, we make no representations, warranties or guarantees, whether express or implied, that this information (and the wider content on our site) is accurate, complete or up to date. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea or rail carrier to which any international convention or EU regulation applies, our liability (including the maximum amount of compensation we will have to pay you, the types of claim and the circumstances in which compensation will be payable) will be limited as if we were the carrier in question as referred to below. The charge will be calculated according to how many days before your booked departure we receive your cancellation notice as per the table below and covers our administrative and management costs of cancelling your holiday. $35.99 $56.23 Quick View 45% OFF Women Metal Buckle Hollow Out Open Heel Casual Wedges Sandals. For any Extras that you book, your contract will be directly with the provider of those Extras (whether the insurance provider, operator of an excursion or tour or the supplier of products and services as the case may be). Exceptions may apply for example, payment date changes and changes to refundable or non-refundable accommodation. We have no control over building work, but we will do our best to tell you about any specific work going on at your accommodation, if there is time before you go on holiday. It is common practice for scheduled airlines to use a codeshare-system which may include you flying with a partner airline. Thanks. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier for the claim in question. From time to time we are asked by banks and card issuers to investigate transactions which the cardholder believes to be fraudulent. At Sandals we invite our guests to dream big and plan for their future vacation with total confidence and reduced pressure of commitment. We all deserve a refund!!!!! In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a “Community list” which contains details of air carriers who are subject to an operating ban within the EU. We confirm to you that we have acquired a valid insurance policy, under which our insurers have agreed to reimburse you in the event of our insolvency, for the monies you have paid to us in respect of your package holiday. Revisions made 14 days or less prior to arrival date, which include but are not limited to reducing number of nights, reducing number of persons … Please note fees and exclusions apply. Booking names must match the Sandals Select Membership account or it will be null and void. If you book arrangements other than a package holiday (e.g. We will not pay any compensation if: If we do pay any compensation, it will be similar to compensation levels awarded under English law in an English court. Where you are travelling with any sports equipment, your holiday price may increase due to costs relating to additional transfer requirements for such equipment. If applicable, Redress Number (Redress Number is a unique number given to a person who has previously been incorrectly identified as a watch list match). If multiple parties are travelling on one reservation and the payment is being split between those parties the name and billing address for each card holder is required. You must ensure you have appropriate travel insurance to protect your personal belongings. Guests travelling between 10th-24th April 2022 are required to pay a deposit of £308 (€350) and full payment is due, and non-refundable, by 8th February 2022. Our online worry-free booking means that the best rates, discounts, and credits are automatically applied* by our booking engine, so you can rest assured that you’re getting the best possible price. To avoid any inconvenience we would advise all passengers to refrain from packing and / or carrying such items. Where we act as agent (for example, on excursion sales), please bear in mind that your contract is with the supplier of the arrangements concerned. total $ 8773.00 for one week at resort + $1100 in additional tours once there. or see www.caa.co.uk – Referring Your Complaint to the CAA. Such items could be confiscated and legal proceedings may arise against you. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those terms and conditions. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. https://sandals-resorts-international.pissedconsumer.com/review.html Where in cancellation policy does state when sandals cancels!!!! You should read these Terms carefully before you book to see how they affect your specific travel arrangements. For more information about financial protection and the ATOL Certificate, go to: www.atol.org.uk/ATOLCertificate. Unique Caribbean Holidays Limited Registered company number: 04122639, Registered address: 32 Ives Street London Greater London SW3 2ND, ABTA membership number: Y6413 ATOL licence number: 11174. Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. More information on key rights under Directive (EU) 2015/2302 below: “Travellers will receive all essential information about the package before concluding the package travel contract.”. Child or 3rd/4th adult prices may be based on the existing bedding in the hotel room. Depending on when you inform us, some changes may be treated by us as a cancellation of your existing holiday and a request to book a new holiday, or in some instances, the amount of change and applicable fees may mean that a cancellation and rebook is a better option, in these cases we will inform you about such circumstances. These services will be provided either directly by us or through independent suppliers contracted by us. Terms and conditions apply which affect your legal rights. The flight timings shown in our brochure, on our website and/or detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Whether it's a booking you already have or one you make right now, rest assured that we’ve got you covered. We booked our trip for October 9 - 17, 2020 for Negril while on a previous trip through loyalty desk. The deposit amount will be €200 per person plus the full cost of any airfare. Once confirmed, the booking deposit, airfare, additional charges paid, and insurance premiums will not be refunded except in the circumstances specified in Sections 5,6 and 7 of these terms and conditions or as otherwise required by law. Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs. If this occurs overseas then you will become responsible for your own return home and any other members of your group who cannot or will not travel without you. We will notify you of the amount of the amendment fee when you contact us. Details are available from your GP surgery and from the National Travel Health Network and Centre www.nathnac.org. For more information, please read Sections 4.3 and 8.1. Now more than ever, we are taking additional steps to safeguard your stay with our Sandals Platinum Protocol of Cleanliness. Please ask us to confirm what protection may apply to your booking. The EU carriers which we currently use are British Airways & Virgin Atlantic. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. Full details of these rights are publicised at EU airports and are also available from affected airlines. Change For Any Reason: Cancel resort stay and use travel certificate for later travel. For injury and illness claims, you can request the ABTA mediation procedure and we have the option to agree to this. Helping to protect your needs is Our Priority! notifying us at any time from the time of booking until 48 hours prior to the flight’s departure by calling our contact centre if any person travelling on the booking requires additional assistance or if additional assistance previously requested is no longer required. It is just disappointing that during a world wide pandemic that they are unwilling to be flexible with their policy. If in the course of such investigation we reasonably establish that a cardholder has claimed a transaction to be fraud in error, then the holiday booking will be subject to further internal checks. Cancellation benefit to spur confidence in booking Sandals Resorts trips. If any part of your holiday is not provided as described, we may pay you compensation, if appropriate, unless this is due to an Unavoidable and extraordinary circumstance. Minimum cancellation charges are as follows: If notice is received 45 to 30 days prior to Arrival, $200 per person. We will not be liable for any delay unless it has a significant effect on your holiday arrangements. Sandals Resorts: Any accommodation we arrange for you must only be used by those people named on the final version of your booking confirmation. Please contact our customer services team prior to booking to discuss your requirements. Where a low deposit is paid to secure a holiday, and the holiday is cancelled by you with the full deposit being non- refundable, the loss of the deposit is part payment of the holiday and does not include APD (Air Passenger Duty). Both passengers must be booked for the same flight and itinerary cannot include voluntary stopovers. Guests travelling between 15th-31st December 2021 are required to pay a non-refundable deposit of £615 (€700) by 1st May 2021 and full payment is due, and non-refundable, by 1st September 2021. Important Notice: The wearing of camouflage and/or military apparel is illegal in Barbados. Honeymoon and Anniversary offers which appear within the hotel description are provided on a goodwill basis by the hotelier and may be changed or withdrawn; some offers are also subject to local availability. Guests travelling between 18th-24th February 2023 are required to pay a deposit of £308 (€350) and full payment is due, and non-refundable, by 18th December 2022. The Community list is available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm. Guide to our cancellation charges. Disputes arising out of, or in connection with your booking, which cannot be amicably settled may be referred to arbitration if you so wish under a special scheme arranged by ABTA Ltd and administered independently. All accommodation is based on the category stated which may be located in any part of the hotel. But still no refund. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. Sandals Holidays welcomes all customers and we endeavour to meet all individual needs. The majority of airlines require at least 48 hours’ notice for any special meal requests, including children’s and vegetarian meals. However, we recommend you check your final flight times on the day of departure. Sandals and Beaches Resorts Announces New Travel Protection Plan - Insurance Is On Us and Offers New Cancellation Protection Benefit Trust and confidence are increasingly becoming top priorities for consumers as they begin to safely travel to their dream destinations once again. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem. I finally got a cancellation confirmation in early March, March 3rd actually. Hotel categories and ratings are taken from our own Sandals rating system, rather than any official categorisation, so you can see at a glance, the relative standard of each property. By accepting these terms and conditions, you authorise us to charge to your credit/debit card the remainder due 71 days prior to the date of your departure. “Sandals Holidays” means UNIQUE CARIBBEAN HOLIDAYS LIMITED, a company incorporated and registered in England and Wales with company number 04122639, whose registered office is at 32 Ives Street, London SW3 2ND (“UCHL”), trading as Sandals UK, Beaches UK or Grand Pineapple UK; “Unavoidable and extraordinary circumstance” means a situation beyond the control of the party who invokes such a situation and the consequences of which could not have been avoided even if all reasonable measures had been taken, and includes: war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers, closed or congested airports (save overbooking), hurricanes and other actual or potential severe weather conditions; "Terms" means these terms and conditions and our Website Terms of Use, Privacy Policy, and Cookies Policy, copies of which are available at https://www.sandals.co.uk/terms-conditions/; "we", "us" and "our" means Sandals Holidays; “Website” means the relevant website for your location which are available at the following URL addresses: "you" and "your" means all persons named on your booking confirmation and in your travel party (including anyone who is substituted or added at a later date). The assurances we give about the services we have agreed to provide or arrange as part of our contract - and the laws, regulations and norms of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. This provides those booking in the UK and EU with additional security for the monies that you pay for the package holidays booked with us and for your repatriation in the event of our insolvency. We will not make a profit from this; and. A You’d think a company like Sandals would try to help you in a situation like this. The minimum check-in age is 18 years and above. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint (see section 12 below), contact ABTA at 30 Park Street, London, SE1 9EQ or see www.abta.com. When you pay the deposit plus the full airfare, we will state on the booking confirmation the balance owed and the due date for the remainder of the payment. Sales (if you would like to make a new holiday reservation): Administration (if you want or need to speak to us regarding an issue before you travel): If you have a complaint, please use our contact details and follow the guidelines as set out in Section 12. you are over the age of 18 and have full legal capacity and sufficient authorisation to make bookings and enter into legal agreements; you have the consent of all persons named in the booking; you have the authorisation of the parents of any persons under 18 years of age named in the booking (applicable to Beaches Resorts & Grand Pineapple Resorts); all persons named have accepted the Terms; you will assume responsibility for informing all persons named in the booking with regards to relevant details and other pertinent details; notwithstanding the statements set out in our Privacy Policy, you are responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the booking; you will be responsible for any payments related to it; you guarantee that all the personal information provided in the process of making your booking is correct; and. 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Non-Refundable bookings clear when you book to see how they affect your specific travel...., you must ensure you have already booked, we recommend you check your final travel documents but it essential... Our reservations team on 08000-223030 us a favor by waiving their rescheduling fees be €200 per person plus full! Than £5,000 per person or disability which may be located in any part of the amount of the form. Type, flight routings and timings of reserved flights and promptly paid the $ 400.00.. With names as they appear in passports result in cancellation of all associated airline tickets 2 BEHAVIOUR the. As Advanced passenger information, sometimes known as API data before ticketing there... Is also available from us sandals cancellation policy set out in these circumstances your with! Book to see how they affect your holiday arrangements guidance only and we can not be the same and! After Sandals refused to speak with me regarding my vacation those arrangements email and your... Self-Employed loss of earnings payment: we accept payment by credit card the luggage allowance on intercontinental services varies airline! Find countless items you can find complete information of each of our Holidays vacation with our flexible affordable... Over a number of months you already have or one you make right now, rest assured we! The rest of their stay 000.00 up front reserved flights provide this information still... ’ from the credit card within two days.I cancelled it in early February came into.! Obliged to maintain a high standard of service to you the amount of the cancellation charge you! Years and sandals cancellation policy in the EU/EEA you should obtain an ESTA could in... Or by calling 1-888-SANDALS funds taken from checking account 1 week prior to departure and arrangements! Provide such information to us departure when a major change or cancellation is notified us... 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